Advice, Quotation, Order : 02071 757 919
Advice, Quotation, Order : 02071 757 919

Customer service

My First Visit

First Visit? Welcome to your home Delyss! Our philosophy and the essence of Delyss is to reveal the beauty of your home, to impregnate it with a fragrant breath, with refined lights with your scented signature. DELYSS.com is a website specialized in candles, home fragrances and accessories gathering all perfume and decoration lovers whether they are connoisseurs or amateurs.

OUR FOUNDATION
OUR PASSION FOR HOME PERFUME

Delyss was founded with one purpose: to offer, advise and deliver to your home a selection of candles, room fragrances and accessories of high quality. Our knowledge of fragrance combined with our internet experience ensure the rigor and seriousness of Delyss reinforcing our commitment to satisfy you.

 

THE FINEST SELECTION

A large selection, an elitist selection among the finest brands. We guarantee that the products offered are present in our stocks.

 

QUALITY GUARANTEED

All candles and scented products featured in our catalog are manufactured mainly in France, Italy, Portugal and United Kingdom with  raw materials of high quality. Our selective brands choose every component with the greatest care ensuring several checks throughout the production chain while maintining the purest respect for the tradition of master candle makers. In addition, all products are guaranteed and do not emit any pollution gaz that may affect the quality of indoor air.

 

ADVICE AND GUIDANCE

We put forward gift ideas throughout the year to enlight those treasured moments: a dinner with friends, a birthday, a wedding. You can get inspired and find many gift ideas with Delyss or simply indulge yourself. Browse our Lookbook to find the room style that matches your interior. Discover your olfactory profile and choose the fragrance family that appeals to you the most from floral, fruity, woody, fresh, leather to teas or gourmet scents.

 

EXPERIENCE DELYSS

Let us guide you into a magical world of home perfume and light following our expert advice.

 

How to navigate on DELYSS.com?

The horizontal menu at the top

Located on almost every page, the horizontal menu gives you access to seven major sections of the site: Candles, Home Fragrance, Accessories, Special Offers, Gift Ideas, Brands, Lookbook. Then sub-sections display on mouse over. Just click on one of them to get there.

In search for inspiration, our sections Special Offers, Gift Ideas, Lookbook lead you to our recommendations and selection of the moment.

In all cases, the "back" button always allow you to return to your starting point.

 

The breadcrumb trail

Placed on top of the pages, the breadcrumb trail is a summary of your navigation that lets you know the path followed. For example: CANDLE / SCENTED CANDLE ...

 

Looking specifically for a product, a scent?

On the homepage, enter one or several words in the search bar: the search engine will look up throughout the site.

The product page will give you all the information about the brand, price, stock availability and characteristics of the products.

 

Do you want to place an order?

You can order on our site using different methods of payment. We guarantee that your personal information is secure, we do not sell or rent any information to third parties.

You need to create an account before placing an order. We can not accept orders by phone, fax or e-mail. To place an order, please follow these steps:

1. Search a product

2. Add an item to your shopping bag

3. Confirm your order

4. Log in, create an account

5. Choose a shipping address

6. Choose a delivery option

7. Select a payment method

8. Verify and validate your payment

 

Search for a specific product

Either by browsing our categories or by entering a brand, a scent in the search bar.  In less than 3 clicks you will find the products to satify all your wishes.

 

Add a product to your shopping bag

Once you have found the product you want, click "Add to Shopping Bag" button on the right side of the page. Dedicated links allow you to view complementary offers from the same brand and also access to Delyss advice.

Once you have added the product to your shopping bag, you can choose to continue shopping or proceed to checkout. You can access the contents of your shopping bag at any time by clicking on the "Shopping Bag" icon at the top of each page.

 

Checkout

Verify the content of your shopping bag. If you wish, you can add a gift box and/or order a luxurious trial size with our sampling program. When you are sure of your selection, click the "Checkout" button. Now you are starting the ordering process.

 

Log in, create an account

You will be asked to identify yourself. Enter your email address and follow the required information.

 

Choose a delivery address

Choose a delivery address for your order. It is important that your address is as complete as possible, including a phone number where you can be reached to facilitate the delivery of your order.

 

Select a delivery option

We offer multiple delivery options, depending on how quickly you want to receive your order. The estimated delivery time of your order is displayed before you validate your purchase.

 

Select a payment method

We accept Visa, Mastercard, American Express cards and PayPal. If you have a Delyss promotional code, you can also enter it at that time.

It is important to note that the amount of your order will be charged upon shipment of your package.

 

Verify and validate your payment

Take the time to carefully check your order summary page before validating. If you wish, you can change your address, delivery option, your payment and add a gift option.

Then click "Confirm payment". An email confirmation will be sent to your attention and you can contact us or track your order under the section "my account".

 
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