DELYSSPRO IS A SERVICE OF DELYSS.CO.UK
DELYSS loyalty programs and customer benefits are not applicable to the present Terms & Conditions.
The products and services sold by DELYSS PRO are for companies, administrations, company committees and associations.
Nous vous invitons à consulter les Conditions Générales de Vente que vous vous engagez à accepter lors de la validation de votre commande.
ARTICLE 1. PRICE
1.1 - Our product prices for candles, diffusers and accessories are in GBP excluding taxes (including eco - tax on LED candles), and excluding shipping costs.
1.2 - For orders to countries other than UK, France and Belgium, you are the importer of the products concerned. For all products shipping outside the European Union and overseas territories, the price will be calculated excluding taxes automatically on the invoice . Customs duties or other local taxes or import duties or state taxes may be payable. These taxes are not within the purview of DELYSS. They shall remain at your expense and are your responsibility both in terms of customs declarations and payments to the authorities in your country. We advise you to inquire about these aspects with your local authorities
1.3 - DELYSS PRO reserves the right to change prices at any time but the products will be billed based on the rates in effect at the time of your order validation
1.4 – Title retention clause.
DELYSS PRO retains ownership of goods whose transfer is subject to full and effective payment of their price. If the Customer does not follow the payment conditions, such as by not paying in the manner specified at the time the order was placed, DELYSS PRO may demand, by registered letter with acknowledgment of receipt, the return of products at the expense and risk of the Customer. The Customer will ensure that product identification is always possible.
ARTICLE 2. ORDER
Online: : www.delyss.com
You can also order by phone:
• 02071 757 919 from United Kingdom Monday to Friday from 9am to 18pm
Contractual information is expressed in English language
ARTICLE 3 - VALIDATION
You acknowledge having read and accepted these Terms and Conditions before placing your order. The validation of your order is an acceptance of these Terms and Conditions.
Unless proved otherwise, the data recorded by DELYSS PRO constitute proof of all transactions by DELYSS and customers.
ARTICLE 4 - AVAILABILITY/QUOTE REQUEST
When ordering in large quantities, a quote request must be requested to ensure the availability of products according to the desired delivery dates. If unavailable, DELYSS PRO reserves the right to suggest a similar product or to decline the order.
Our product offers are valid while available online and within the limits of available stocks excluding special offers mentioned as such on the website. In the event of product unavailability after placing your order we will notify you by mail. Your order will be canceled and no bank debit will be made. For your information, the debit is only done upon the package being sent.
5.1 - Overview
The products are delivered to the shipping address you provided during the order process, within the time specified on the payment page before validation of the order. The delivery date is indicative; it corresponds to the shipping date indicated on the website or on your quote based on destination plus the processing time and delivery.
If you buy several products at the same time with different delivery dates, the order delivery date is based on the earliest date. DELYSS PRO however, reserves the right to split shipments. The shipping fee will be charged for one shipment.
In case of delayed shipment, an email will be sent to inform you of a possible impact on your delivery deadline. In case of delayed delivery, we will offer a new delivery date.
The delivery is performed by third parties, therefore DELYSS PRO shall not be held responsible in any delivery delays incumbent on carriers.
We invite you to check your order status and contact Customer Service with any question or concern. The phone number is specified in the order confirmation email, and accessible in "My Account"; simply login using your email address and password.
If paying by bank transfer, the order will be shipped upon receipt of your payment.
5.2 - Reserves
Upon reception of your goods, we strongly advise to check the package upon arrival and if possible with the carrier. You must notify all your reserves on the delivery and immediately inform DELYSS PRO (eg: damaged package already opened ...).
Your reserves must be confirmed within three days following the effective delivery. According to the situation defined in article 9 below, you may benefit from these exchange possibilities or reimbursement of this article.
ARTICLE 6 – PAYMENT
Unless otherwise stipulated by prior arrangement, invoices are payable net:
- Credit card (internet or phone): Visa, MasterCard , American Express or Paypal
You card will only be debited when you order is shipped
- Bank transfer for orders equal or higher than 140 GBP.
No discount will be granted for early payment.
Customers who wish may benefit from a payment delay that can not exceed 30 days upon approval by the Finance Department. In any case, the first order shall necessarily be settled by cash and payments in advance may also be required.
Any delay in payment shall without further notice incur arrears interest. The rate of interest applicable to such penalties shall be restricted to three times the French legal rate of interest.
Our site is the subject of a system of security.
We have adopted the SSL encryption process and also strengthened the overall process of scrambling and encryption to protect most effectively all sensitive data related to payment .
8.1 – With DELYSS, you have a period of 14 days from receipt of your products to exercise a right "money back" without having to give reasons or pay a penalty
This withdrawal period does not apply to orders for customized products, the conditions set out in section 8.2.
The returns should be in their original condition and complete (packaging, accessories, manuals...) for their remarketing in new condition and accompanied by a copy of the purchase invoice for optimal management.
8.2 - Products excluded from the "money back" right
Upon exercise of this right in the abovementioned period, only the price of the product purchased will be refunded; the cost of return remains at your expense.
The "money back" right for professionals only applies to orders placed online on DELYSSPRO and that did not required a preliminary quote request.
The "money back" right for professionals cannot be exercised for personalized or made to measure products specifically created for the Customer and thus excluding any possible re-sale.
8.3 - Return address
Contact our customer service here.
We undertake to reimburse you or exchange any product visibly defective, or damaged that has been the subject of reservations under Article 5.2 or any product not corresponding to your order.
In that case, you are required to make a detailed statement in writing and send us the products. DELYSS PRO will proceed to the exchange or refund of the product.
The shipping costs will be reimbursed based on the rate charged and the cost of return will be refunded upon presentation of receipts.
Product refund in the cases referred in Articles 8 and 9 will be made as soon as possible and at the latest within 30 days from the date the right was exercised. Reimbursement will be made by DELYSS PRO by crediting the client’s bank account. No cash with order will be accepted, whatever the motive is.
The benefits obtained during the product purchase will be canceled in case of return of the product accompanied by a refund of the product.
ARTICLE 11 –CUSTOMER SERVICE
For information or questions, our customer service is available:
- To order : 02071 757 919 Monday to Friday from 9am to 18pm
- For order tracking , for "money back" right or your guarantee coverage: you can contact customer service indicating your order number accessible in "My Account"; simply login using your email address and password.
ARTICLE 12 –INTELLECTUAL PROPERTY
12.1 - In accordance with the laws governing intellectual property rights or other similar rights, the Site and all DELYSS elements, trademarks, designs, models, photographs, text, graphics, logos, animated or not, with or without sound, graphics etc. lying on the said Site and their compilation are respectively the exclusive property of DELYSS. The latter does not grant any license or any other right to the Customer except to consult the Site.
Reproduction or use of all or part of these elements is only authorized for the sole purpose of personal and private use. Any reproduction and any use of copies made for other purposes is expressly prohibited. Neither the Site, in whole or in part, nor its content, nor the marks shall be used, reproduced, duplicated, copied, sold, accessed, modified, or otherwise exploited, in whole or part, for any purpose unless prior written authorization has been granted by DELYSS. Any other use constitutes infringement.
ARTICLE 13 –RESPONSIBILITY
Navigation on the website DELYSS is the sole responsibility of users.
DELYSS shall not be held liable for any inconvenience or damage arising from the use of the Internet, including a break in service, the occurrence of bugs, external intrusion or presence of computer viruses.
DELYSS shall not therefore be bound to compensate for direct or indirect damages that may be related to the use, access to the site or downloading elements stored on the Site (images, text, video files etc).
ARTICLE 14 –APPLICABLE LAW - DISPUTES
This agreement is subject to French law. In case of dispute, the courts of Créteil ( France ) will be competent.
ARTICLE 15 –PERSONAL INFORMATION
The Internet user agrees that in the context of diffusion of her/his review, some personal information shall appear as follows: first name and city of residence.
Both comments and personal data of the Internet users are collected and electronically processed for the purpose of review diffusion.
In this context, the collected data may be transferred to a service provider for the purpose of managing the dedicated reviews.
In accordance with the Data Protection Act of 6 January 1978 amended by the Law of 4 August 2004, Internet users have a right of access, rectification and opposition of the data which concern them by mail to: contact@DELYSS.com or by mail to: HOME & BEAUTY, consumer service, 7 avenue de Madrid, 92200 Neuilly sur Seine, France
Version : June 1st, 2016